Arnold |
Mon, 05/23/16 01:14:49 pm America/Chicago |
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Thank you for chatting with us! How may I help you today? |
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Hello, My name is Arnold, I am with the Hosting Team. Your patience is appreciated as I may be assisting multiple customers. May I start with your name and the issue which you are currently experiencing? |
01:15:05 pm |
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Me |
01:16:14 pm |
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I was chatting with Tyler before about trying to edit the source code for some responsive galleries on our site that contain bogus / obsolete urls and therefore don’t load the images. He pointed me to the php admin site, but I can’t imagine that’s where the responsive gallery data is stored in a WordPress site. |
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Arnold |
01:16:34 pm |
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I would be happy to check on that for you, give me just a few minutes to access your account and review the account you have provided for any issues that may occur later. while I do that, do you have any other questions on your account today? |
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Me |
01:17:17 pm |
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No. I just need to do a global search and replace of all the pages for the two domain entries |
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Arnold |
01:18:26 pm |
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Okay I see. Let me go ahead and check the previous notes. |
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Give me a second please. |
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Arnold |
01:20:16 pm |
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Thank you. If you have any questions feel free to ask. |
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By the way what domain name are we talking about here. |
01:21:07 pm |
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Me |
01:21:26 pm |
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http://hkliquidationsllc.com |
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Arnold |
01:21:33 pm |
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Thanks. |
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Stay on the chat please. |
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Me |
01:22:00 pm |
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The galleries refer to images stored on http://hk.apexbpo.com – which does not exist |
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Arnold |
01:22:45 pm |
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Okay, I will look into that. |
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Still checking. |
01:26:42 pm |
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Arnold |
01:27:06 pm |
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Hi, where did you get this link? |
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Me |
01:28:58 pm |
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http://hkliquidationsllc.com/services/facility-shutdown/ Go to any question mark in the lower part of the page and hover your cursor on it. That’s the responsive gallery and the images are pointing to a non-existent domain. It was all fine a month ago and something turned it to snot recently. I haven’t touched it. I just tightened up security and deleted a couple of old logins this morning. |
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Arnold |
01:29:37 pm |
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Could you please send me screen where I can see it. |
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Me |
01:29:52 pm |
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This is true for every page under the Services tab. |
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Arnold |
01:29:54 pm |
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Sorry I cant see the question mark. |
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Arnold |
01:30:36 pm |
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Sorry, actually I don’t have safari. |
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I’m using either google chrome and mozilla firefox. |
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Me |
08:31:20 pm |
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Question Marks.jpg |
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See the id=116] – that’s the shortcode for this particular gallery. |
01:32:04 pm |
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Arnold |
01:32:42 pm |
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Okay, thanks. |
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Have you tried to use different browser? |
01:33:51 pm |
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Me |
01:35:26 pm |
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I’ve tried it in both Safari and Chrome and it does the same thing for my clients on PCs. It also does it in Chrome. I just checked. I have 4 monitors running 3 different browsers at all times. |
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Me |
01:36:57 pm |
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Firefox doesn’t show the gallery either. Can you see it in any browser? |
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Arnold |
01:37:59 pm |
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Where I can see the gallery? |
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Is that under services? |
01:38:09 pm |
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Me |
01:38:34 pm |
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Services and any page below it. Just scroll down to above the contact form area |
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Arnold |
01:41:00 pm |
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Could you send me screen shot please. |
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Me |
01:41:32 pm |
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Did I not just send you a screen shot |
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Arnold |
01:42:43 pm |
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No, I haven’t receive anything. |
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Me |
01:43:22 pm |
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I can see it in the chat transcript window. |
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How about getting me someone farther up the food chain? I feel like you are wasting my time, my client’s money and your time. |
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Arnold |
01:45:25 pm |
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I’m sorry to fell you that way, no worries. I’ll try my best to help you out with this . Please bear with me. |
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Could you send it again? |
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Me |
08:45:48 pm |
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Question Marks_(1).jpg |
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I’m not doing this again. My client is paying me a pretty fair amount of money to waste my time dealing with you. We are about ready to pull the plug on this site and your ridiculously slow hosting. My servers are like greased lighting compared to yours. |
01:46:45 pm |
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Arnold |
01:48:23 pm |
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I understand where you coming from. No, worries all of your concern here will be heard and not taken for granted. |
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Please bear with me. |
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Still checking. |
01:51:44 pm |
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Me |
01:54:50 pm |
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Still waiting. This should not be that complicated. A simple search and replace across all the pages in a WordPress site is not a difficult process on most sites. I’ve been doing this for a pretty long time. |
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Arnold |
01:55:32 pm |
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I understand if you going here in my end I don’t see any error on any question mark on it. |
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That’s why I’m also checking your database. |
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Me |
01:55:53 pm |
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Just look at the screenshot |
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It’s pretty simple. |
01:56:00 pm |
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Arnold |
01:56:43 pm |
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I understand. |
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That you have that on your end. This test will identified if the problem is in your end. |
01:57:19 pm |
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Arnold |
02:03:02 pm |
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It tells you there’s something to do with the wp content. |
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Upload folder inside the wp-content. |
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Me |
02:04:38 pm |
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READ THE URL. |
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ITS GOING TO A DIFFERENT DOMAIN. |
02:05:17 pm |
Get me someone who knows what they are doing. |
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Arnold |
02:07:36 pm |
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I understand that It will redirect to a different domain that why I give you an idea where you can check it. |
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I would suggest you to check files or database associated with the service page. |
02:10:29 pm |
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Me |
02:11:17 pm |
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Arnold, you are an idiot. Get me a supervisor |
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Arnold |
02:15:40 pm |
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I understand the frustration even I’m going to transfer you to my supervisor they would also say the same thing. |
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Making changes on the codes or databases are not it our scope of work but we can help you how to navigate it. |
02:16:35 pm |
Are you still with me? |
02:21:43 pm |
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Arnold |
02:26:42 pm |
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I’m still looking for available supervisor, but before I transfer I need some information. Do you have back files for your wordpress files? |
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Me |
02:28:32 pm |
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There is no way to back them up given the way you store them. FTP access does not have those files as nearly as I can tell. Something at your end corrupted this site, which does not surprise me. |
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Arnold |
02:30:46 pm |
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When did you see the website working? |
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Me |
02:32:33 pm |
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The last time I worked on it. That would be 4/21 |
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Arnold |
02:38:05 pm |
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Thank you so much. I’m now communicating with our tech lead how to work around with this. |
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Arnold |
02:38:40 pm |
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Thank you so much. Please bear with me. |
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Still checking the dashboard. |
02:45:34 pm |
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Me |
02:46:35 pm |
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All I need is source code access to the responsive galleries so I can remove the bogus URLs that cause the images to not load. |
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Arnold |
02:54:33 pm |
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Thank you for patiently waiting. I have the answer now coming from our tech lead. They mentioned that there’s a problem with the string connections on database. They told if your comfortable to check the database and files or do you want someone work this for you however there’s a fee on that. |
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Are you still with me? |
03:00:49 pm |
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Me |
03:01:02 pm |
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The problem I have with this is that this was not a problem the last time I looked at it, there was nothing wrong. Either your server corrupted the data or someone had their fingers in it. Either way I don’t think I should have to pay to fix it. Also, if you had anything resembling a normal unrestricted hosting platform I would be able to repair the code. I’ve been doing this since 1995. I’ve been building and hosting websites on Unix and Linux a very long time. |
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Arnold |
03:03:34 pm |
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I understand. The server will not do anything on the website until there’s a changes made. |
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Me |
03:04:18 pm |
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Nonsense. I’ve probably been doing this longer than you’ve been alive. I’ve seen failed updates take out entire server farms. |
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Arnold |
03:07:48 pm |
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I understand. If there’s an failed update we would make that customer receive a notification. That’s the only options we could offer either help you navigate your database and files or have an expert service will do the work. |
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Me |
03:13:50 pm |
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You do nothing but waste my time. The galleries should not even be in a database. That is total overkill. You only do it to make the sites non-user serviceable. I will make sure everyone hears about this. |
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Arnold |
03:17:47 pm |
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I’m sorry that you feel that way. |
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Me |
03:18:21 pm |
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You have wasted over 2 hours of my time today. I will make sure I let the world know how I feel about it. |
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Arnold |
03:22:47 pm |
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I understand where you coming from and I know this problem is very frustrating at your part and to your client. I already provided you the options. Will there be anything else? |
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End Time |
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Arnold |
03:24:29 pm |
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Thank you for chatting with us. Have a great day. |
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